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EL mailarchive is a cloud hosted email archiving solution powered by MailStore available to small and mid-sized organisations via registered MSPs and Resellers.

  • Benefits

    Easy implementation

    • No hardware or software to install and maintain
    • Setup an archiving solution for your customers in minutes via a dedicated self-service portal
    • Provide a comprehensive web based administration and user interface to your customers

    • Initial storage included - grows automatically as required

    • Compatible with all common email systems

    Low committment

    • Offer your customers a fully functional 30 day trial period with no commitment
    • Minimum subscriptions of only 5 users
    • Easy online cancellation via your portal

    Reliable

    • Established quality and technology from MailStore, a subsidiary of OpenText
    • Hosted on an ISO-certified, high availability data center in Germany
    • Certified to the EU's GDPR and Germany's IDW PS 880 standards

    • Archived data accessible 24x7x365 with 99.9% availability (SLA)

    Simple billing

    • A simple billing model with a single invoice to you each month
    • Easily view and export your customers' usage data
    • Choose how and what you bill your own customers for the service

  • Compliance

    Compliance features of EL mailarchive

    EL mailarchive’s comprehensive technology helps companies to meet a growing number of compliance requirements and can also assist with eDiscovery scenarios.

    Help with fulfilling GDPR obligations

    EL mailarchive is certified by independent data privacy experts according to the EU’s General Data Protection Regulation (GDPR). The software can help you meet obligations under the GDPR, among others, by defining sophisticated retention policies. A copy of the official GDPR audit certificate can be requested by emailing sales@mailstore.com.

    Comprehensive technology concept

    • Completeness through journaling

      EL mailarchive enables the complete archiving of all emails in the company. For example, emails can be archived before they are even delivered to employees’ mailboxes.

    • Authentic archiving

      Archiving emails match the original in every respect and, when required, can be restored from the archive without any loss of information.

    • Tamper-proof storage

      All archived emails are protected against unauthorised access and manipulation by strong encryption and digital signatures.

    • Retention policies

      By creating individual retention policies, administrators can retain full control over how long different types of emails are archived. For example, they can decide whether and, if so, when emails should be automatically deleted from the archive, thus complying with different statutory retention periods. Policies like these can also help a business comply with the EU’s General Data Protection (GDPR).

    • Legal hold

      While legal hold is activated, no emails can be deleted from the archive - irrespective of how other user rights or retention policies, etc. have been configured.

    • Logging

      Thanks to an integrated auditing function, EL mailarchive can log specific changes and events as defined by the administrator.

    • Auditor access

      External auditors can be granted access to the archive via a special “Auditor” user type.

  • Features

    Archiving and Searching for Emails

    • Supported Email Systems

      Microsoft 365 (Exchange Online), Microsoft Exchange Server, Google Workspace, Generic IMAP and POP3 Server

    • Archiving methods

      Journaling (SMTP) incl. automatic mailbox synchronization incl. folders, archiving of single or multiple mailboxes (IMAP, POP3, EWS, API), shared and group mailboxes, removal of archived messages from mailboxes, non-delivery reports, deduplication

    • Retention Policies

      Flexible policies for retaining and removing individual emails by date, sender, recipient, subject, keywords, legal-hold function (delete protection)

    • Search, eDiscovery

      Simple and advanced search functions for each user, full indexing of emails incl. subject lines, content and attachments, search through entire archives (compliance users), indexing of e-invoices

    • Import & Export

      Automatic import of archives from MailStore Server, bulk email import from files, bulk export as files (MSG, EML, PST)

    Management & Administration

    • User Management

      Role-based user access control with local and synchronised users, groups, domains and predefined user roles (admin, standard user, compliance user, auditor), flexible management of access permissions to archive mailboxes

    • Directory Services

      Entra-ID (Microsoft 365), Active Directory (Exchange), LDAP (generic), sync. with multiple servers

    • Multi-Factor Authentication

      O-AUTH/OpenID Connect, incl. Single Sign-On for Microsoft 365 and Google Workspace

    • Configuration

      Setup wizards for automated configuration (Microsoft 365, IMAP), admin dashboard with status and statistics

    • Auditing

      All user actions are logged in a legally compliant manner and can be verified by auditors

    100% Cloud-Native Archiving

    • Hosting

      ISO-certified data centre in Germany

    • Availability

      24x7x365 service with zone redundant compute and data storage resources, 99.9% guaranteed availability (SLA), disaster recovery

    • Scalability

      Up to 500 users per organization, virtually unlimited storage (auto expanding)

    • Security

      Strong encryption of all data at rest and during transport, tamper-proof logging, MFA

    • Clients

      Standard web browser (admin & end user access), Outlook Add-in (web based)

    • Certifications

      IDW PS 880 (GoBD), GDPR

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Register your interest in EL mailarchive

If you are interested in offering EL mailarchive as a service to your customers and would like to receive the pricing FAQ, please register below and we'll be in touch!

Please check one or more of the appropriate options below:-
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Reviews
  • L Nicholls

    Brilliant support company, no nonsense they just do what you require with no drama.Having worked with them for more than eight years they never fail to surprise and go the extra mile. Ross offered to help with a complex problem - he took ownership the next day the results were in my email Inbox ready for me to progress the issue. Offering to help and taking on additional work is not the norm with companies after the purchasing phase has elapsed this not the case with Zensoft support and help is always at hand. Outstanding Company!!

  • Damien Bird

    I have been using MDaemon for 10 years+. On any occasion that I have made contact with the support team at Zen, I have always received a response back within hours with concise and clear instruction and advice. You can tell that the software application and technology is known inside out and I know exactly where to turn if I have a problem. It is almost too easy.

  • Martin Longbottom

    Brilliant service. never failed me yet on a support call. always helpful, best support desk I ever deal with well done guys. i wish they were all like you.

  • Matt Heneghan

    The team at Zen are very helpful with supporting the email and archiving solutions. As an IT support company we know we can recommend and rely on the team at Zen Software to deliver unparalleled service and industry leading powerful solutions. Thank you to all the chaps on the help desk for your quick response times and seemingly non existent hold queues. I always get straight through to someone.

  • David Ashworth

    Despite the small size of my company Zen have provided excellent support for any issues I've had, which have been few. SecurityGateway and BackupAssist are great products and have protected and rescued my customers data brilliantly over the years.

  • Adam McNeill

    I have personally been using Zen Software for over 10 years in my current role. I can't recommend them enough! If you do partner with them, you will quickly form a "first name" basis relationship with the guys. The phone only ever rings a few times before you get hold of somebody and that somebody has never had to refer our call, my questions have always been answered on the spot, every time. The technical knowledge they have is second to none and I can easily summarise their support as industry leading. Regards, Adam.

  • Hunt Palmer

    If only all companies were like Zen - on the one occasion where a response took more than a few minutes I was wondering if the message had gotten through. When I checked in with them to find out they were testing a solution out for something a bit off the beaten track.

  • Philip Curle

    Why am I not surprised that these guys have a 5 star rating. My law firm has benefited immensely from their software but it is the support that stands out. Mark McGuire in particular has the patience of a saint. I am using them as an example to all my own team.. Great customer service is so rare these days. Keep up the good work.

  • Glyn Pascoe

    Amazing UK support team, nothing is too much trouble. Fast response and always happy to help.

  • David Lloyd-Jones

    My company has ben using Zen Software's MDaemon email server for 8 years and it has been efficient, effective and very easy to administer. We have recently moved our emails from own server to Zen's hosted cloud service and it is working just as well. The move was done at very short notice from me. I called their sales line with my request and within a couple of hours I was sitting in front of my old server watching their Technical Support man remotely move 8 years worth of emails onto the new hosted server. The technician was very knowledgable and explalned everything I needed to know in terms I could understand. The whole operation was painless and achieved a seamless transition of our email service. First class!

  • Richard Mansell

    Really helpful and responsive technical support to refine junk and spam mail settings on the always excellent and highly configurable MDaemon mail server that we have used for over 15 years.

  • Andy Thompson

    I 'inherited' MDaemon when I started here two years ago and not only am I massively impressed with the software itself but the support is second to none. I have never worked with a company that is as quick to respond and knowledgeable as Zen Software.

  • George Gardiner

    I've been a user of mDaemon for 10+ years and ever support issue I have forwarded to Zen Software has been dealt with immediately (usually a substantive reply within 10 minutes) and usually with a solution where possible. I don't give false praise (I'm an incredibly demanding IT lawyer and don't suffer fools lightly) and I can genuinely say that it is a delight working with the support team at Zen Software. The support fees I pay for the software are definitely worth it in this instance.

  • Scott Lincoln

    Awesome support! Each time these guys fix my problems fast and right everytime - big thanks chaps!

  • Keith Mantripp

    Excellent and very prompt response to my support request. A solution found by following the support engineers instructions, issue resolved in under 2 hours!

  • Tim Holyomes

    After using Zen for our broadband/internet needs for the past 10 years and always being looked after in a fast and efficient manner we looked at using Zen Software hoping for the same quick, reliable and helpful support. If anything Zen Software have surpassed the already high standards they have set in the past and once again provide the type of service that gives you confidence in their brand. Keep doing what your doing!

  • Sammy Eis

    Top products, outstanding support.

  • Dave W

    Excellent software and your tech support is better than any of the companies that I deal with! Mark McGuire deserves a **BIG** pay rise!!!!

  • Nilu Pattnaik

    Absolutely marvelous support. I had a bad day and couldn't for the life of me remember the steps for sending out a mass mailing (same documents to a list of addresses). They spent a considerable amount of time guiding me through the process via phone ( and if needed remote access). That alone was worth the cost of the software in my situation. MDaemon is very comprehensive and is well worth a look especially with such marvelous support behind it.

  • Paul Jones

    Timely response to a support question, perfectly explained and simple to follow instructions.

  • Tony Phipps

    We have been using MDaemon mail server on various client sites for over 10 years and on the very rare occasion when support is needed from Zen, it is both timely and professional - superb!

  • Sally Latimer-Boyce

    Zen are without a doubt, one of our preferred Suppliers. Not only are the products exceptional, the team provide outstanding customer care. The Support Team deliver quick and comprehensive responses, and the Sales Team are honest, proactive and impartial. Mark, Neil, James - and everyone else at Zen - you're all MARVELLOUS!

  • Matt Underwood

    My business has worked with Zen Software for 17 years as the distributor of MDaemon mail server. Their support is absolutely faultless. The speed and thoroughness of their responses is without a doubt among the best I've come across in the industry.

  • Mark Collins

    Software is great and support is excellent, just what you want when moving to a new piece of software

  • Morris Leslie

    Having worked with many suppliers in the past I rarely feel compelled to post comment, however I'm very happy to endorse Zen Software. As a user of both Mail store and now Security Gateway. The team are competent and responsive stating from Pre Sales through the trials of my products and on to after sales, sticking with me on any issues and many questions I had install or other wise. A real breath of fresh air and would highly recommend them.

  • Chris Murphy

    I've been a customer of Zen Software for over 20 years now. Initially we purchased MDaemon and later Mailstore, both excellent products in their own right from them. However, it was the after sales support we received from Mark and his colleagues in Zen Software that was top class on every occasion. Would highly recommend them to any potential future client.

  • Geoff Amer

    Been with Zen Software for over a decade as we use Mdaemon. They have always been fantastic in any issues we have had and are very patient with us for some of the more difficult technical ones. Keep up the good work Ross, Mark and crew.

  • Andrew Read

    We are a Zen Software reseller and required assistance with a license for the Backup Assist Multi Site Manager. I spoke to James via the online chat and he had the license sorted in less than a minute. Excellent speedy service. Also this new software is excellent for managing multiple backups as it draws all the data into one easy-to-navigate portal. Ideal for us and is saving us serious man hours. Highly recommend both the product and Zen Software.

  • Blazer Systems

    Gold plated service from ZEN Software, fast response and very capable staff, makes for a very easy life when you have this level of fantastic support, THANK YOU!!!

  • Jonathan Reddaway

    Attentive and friendly support. No matter how obscure our question, the Support Team had the answer and showed amazing diligence in sorting out any issues we had. Contacting Zen was straightforward we never, in over 20 years, had to wait more than a brief moment whether we were calling from London or via Skype from overseas. This of course is probably owing to the robust quality of the software in the first place (which therefore requires less support) but without doubt also to the training and professionalism of the Support Team who answered all questions immediately and solved issues every time.

  • Simon Kibble

    Zen are without doubt the best service provider we use (or have ever used). The personal level of service is outstanding. There is always somebody there to help, at the end of the phone when you need it. Frost Meadowcroft have used Zen for over 10 years and would not hesitate to recommend Zen Software to any other business needing core IT software solutions such as email, backup and archiving. Thank you for making our business work better!

  • Joseph Ozog

    I would like to thank you all especially Mark and Ross for all their great help over the years. Being able to phone up and get immediate attention, not having to go through a voice recognition phone system, not being given a number and then told you will be phoned back hours later , but just getting knowledgeable attention immediately from people who know their subject backwards , fantastic, service is your biggest advantage. I just wish government bodies, and utility suppliers could take a leaf out of your book. Once again A big THANK YOU Joe Joe Ozog , ex Multi User Maintenance, Barnsley

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