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All orders placed on our website are subject to the following documents.

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The following documents also apply to all members of the Zen Software Partner Programme.

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Reviews

Martin Longbottom
Brilliant service. never failed me yet on a support call. always helpful, best support desk I ever deal with well done guys. i wish they were all like you.
George Gardiner
I've been a user of mDaemon for 10+ years and ever support issue I have forwarded to Zen Software has been dealt with immediately (usually a substantive reply within 10 minutes) and usually with a solution where possible. I don't give false praise (I'm an incredibly demanding IT lawyer and don't suffer fools lightly) and I can genuinely say that it is a delight working with the support team at Zen Software. The support fees I pay for the software are definitely worth it in this instance.
Morris Leslie
Having worked with many suppliers in the past I rarely feel compelled to post comment, however I'm very happy to endorse Zen Software. As a user of both Mail store and now Security Gateway. The team are competent and responsive stating from Pre Sales through the trials of my products and on to after sales, sticking with me on any issues and many questions I had install or other wise. A real breath of fresh air and would highly recommend them.
Matt Heneghan
The team at Zen are very helpful with supporting the email and archiving solutions. As an IT support company we know we can recommend and rely on the team at Zen Software to deliver unparalleled service and industry leading powerful solutions. Thank you to all the chaps on the help desk for your quick response times and seemingly non existent hold queues. I always get straight through to someone.
Tim Holyomes
After using Zen for our broadband/internet needs for the past 10 years and always being looked after in a fast and efficient manner we looked at using Zen Software hoping for the same quick, reliable and helpful support. If anything Zen Software have surpassed the already high standards they have set in the past and once again provide the type of service that gives you confidence in their brand. Keep doing what your doing!
Glyn Pascoe
Amazing UK support team, nothing is too much trouble. Fast response and always happy to help.
Jonathan Reddaway
Attentive and friendly support. No matter how obscure our question, the Support Team had the answer and showed amazing diligence in sorting out any issues we had. Contacting Zen was straightforward we never, in over 20 years, had to wait more than a brief moment whether we were calling from London or via Skype from overseas. This of course is probably owing to the robust quality of the software in the first place (which therefore requires less support) but without doubt also to the training and professionalism of the Support Team who answered all questions immediately and solved issues every time.
Andrew Read
We are a Zen Software reseller and required assistance with a license for the Backup Assist Multi Site Manager. I spoke to James via the online chat and he had the license sorted in less than a minute. Excellent speedy service. Also this new software is excellent for managing multiple backups as it draws all the data into one easy-to-navigate portal. Ideal for us and is saving us serious man hours. Highly recommend both the product and Zen Software.
Keith Mantripp
Excellent and very prompt response to my support request. A solution found by following the support engineers instructions, issue resolved in under 2 hours!
David Lloyd-Jones
My company has ben using Zen Software's MDaemon email server for 8 years and it has been efficient, effective and very easy to administer. We have recently moved our emails from own server to Zen's hosted cloud service and it is working just as well. The move was done at very short notice from me. I called their sales line with my request and within a couple of hours I was sitting in front of my old server watching their Technical Support man remotely move 8 years worth of emails onto the new hosted server. The technician was very knowledgable and explalned everything I needed to know in terms I could understand. The whole operation was painless and achieved a seamless transition of our email service. First class!

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Latest Blog Posts

MailStore Drop-in Session – A Reseller’s Guide to MailStore for End Users and Business Owners

04 Jun 2020

BackupAssist 10.5.2

02 Apr 2020

Lets Encrypt issues its 1 Billionth Certificate!

28 Feb 2020

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