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Terms and Conditions

All orders placed on our website are subject to the following documents.

General Terms And Conditions
Website Usage Terms And Conditions
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The following documents also apply to all members of the Zen Software Partner Programme.

General Terms And Conditions Of Partner Programme
Alt-N Further Terms And Conditions
Cortex Further Terms And Conditions
MailStore Further Terms And Conditions

Reviews

Mark Collins
Software is great and support is excellent, just what you want when moving to a new piece of software
Sally Latimer-Boyce
Zen are without a doubt, one of our preferred Suppliers. Not only are the products exceptional, the team provide outstanding customer care. The Support Team deliver quick and comprehensive responses, and the Sales Team are honest, proactive and impartial. Mark, Neil, James - and everyone else at Zen - you're all MARVELLOUS!
David Lloyd-Jones
My company has ben using Zen Software's MDaemon email server for 8 years and it has been efficient, effective and very easy to administer. We have recently moved our emails from own server to Zen's hosted cloud service and it is working just as well. The move was done at very short notice from me. I called their sales line with my request and within a couple of hours I was sitting in front of my old server watching their Technical Support man remotely move 8 years worth of emails onto the new hosted server. The technician was very knowledgable and explalned everything I needed to know in terms I could understand. The whole operation was painless and achieved a seamless transition of our email service. First class!
Scott Lincoln
Awesome support! Each time these guys fix my problems fast and right everytime - big thanks chaps!
David Ashworth
Despite the small size of my company Zen have provided excellent support for any issues I've had, which have been few. SecurityGateway and BackupAssist are great products and have protected and rescued my customers data brilliantly over the years.
Hunt Palmer
If only all companies were like Zen - on the one occasion where a response took more than a few minutes I was wondering if the message had gotten through. When I checked in with them to find out they were testing a solution out for something a bit off the beaten track.
Andrew Read
We are a Zen Software reseller and required assistance with a license for the Backup Assist Multi Site Manager. I spoke to James via the online chat and he had the license sorted in less than a minute. Excellent speedy service. Also this new software is excellent for managing multiple backups as it draws all the data into one easy-to-navigate portal. Ideal for us and is saving us serious man hours. Highly recommend both the product and Zen Software.
Tim Holyomes
After using Zen for our broadband/internet needs for the past 10 years and always being looked after in a fast and efficient manner we looked at using Zen Software hoping for the same quick, reliable and helpful support. If anything Zen Software have surpassed the already high standards they have set in the past and once again provide the type of service that gives you confidence in their brand. Keep doing what your doing!
Matt Heneghan
The team at Zen are very helpful with supporting the email and archiving solutions. As an IT support company we know we can recommend and rely on the team at Zen Software to deliver unparalleled service and industry leading powerful solutions. Thank you to all the chaps on the help desk for your quick response times and seemingly non existent hold queues. I always get straight through to someone.
Morris Leslie
Having worked with many suppliers in the past I rarely feel compelled to post comment, however I'm very happy to endorse Zen Software. As a user of both Mail store and now Security Gateway. The team are competent and responsive stating from Pre Sales through the trials of my products and on to after sales, sticking with me on any issues and many questions I had install or other wise. A real breath of fresh air and would highly recommend them.

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