Recommendations, guidelines and known issues when using Outlook...

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Recommendations, guidelines and known issues when using Outlook Connector


General Recommendations/Guidelines:

1. Wherever possible, using Outlook 2003, 2007 and 2010 is recommended over using Outlook 2002 on client PCs.

2. We highly recommend using a single Outlook Connector account in a profile of its own.

3. For maximum performance, we recommend using Outlook Connector with MDaemon Pro 13 and above.

4. Ensure that there aren't any 3rd party plugins in Outlook itself that are interacting with Outlook Connector writing to its localcache file. The locations these reside in are ...

Outlook 2002/2003 - Tools -> Options -> Other -> Advanced Options -> "Add-in Manager" or "Com Add-ins"

Outlook 2007 - Tools -> Trust Center -> Add-ins -> Manage: "Com Add-ins" or "Manage: Exchange Client Extensions"

Outlook 2010/2013 - File -> Options -> Add-ins -> Manage: "Com Add-ins"

In particular it is recommended that there aren't any 3rd Party antivirus plugins in this location and that the localcache.db file Outlook Connector uses (you can check its location via <Outlook Connector Toolbar> -> Accounts -> Miscellaneous -> Local Cache Options) isn't being scanned by any "on-access" or "resident shield" elements of any desktop antivirus scanners as these can cause hang or lockup issues in Outlook.

5. It is highly recommended that Outlook should only be configured to use HTML or Plain Text format for sending emails. Outlook should not be configured to use Word as its email editor or to use Rich Text Format (RTF) - both of these methods result in emails which do not adhere to Internet standards.

6. When running Outlook Connector 2.2.5 and above ensure you configure it to perform a compact and purge of the localcache.db file via <Outlook Connector Toolbar> -> Account -> Database Maintenance (this is a feature only available in 2.2.5 onwards so if you aren't already running the latest version we'd recommend upgrading to it).

7. MDaemon 13 / Outlook Connector 2.3.0 onwards support IMAP COMPRESS which significantly decreases the amount of data that needs to be transferred in a client to server IMAP session. This article details how to check this is enabled in MDaemon.

8. Try to make the mailbox Inbox and Sent Items folders in particular as small as possible (for example - filing in subfolders by month or year). These are the folders Outlook acts on most (the inbox in particular at startup) and the smaller the folder the quicker the synchronisation with the server.

9. Ensure that Outlook Connector Send/Receive settings are set to default values or this can create lots of synchronisation activity. Any other folders will synchronise when a folder is selected:

10. Access to very large mailboxes via Outlook Connector (the same applies to standard POP or IMAP accounts) can hamper performance so performing an archive in Outlook of older data that's not necessarily going to get accessed on a regular basis (eg. email that is over a year old) and then a purge / compact of the localcache.db file to clean up the database will help performance. You may also want to look at the MailStore product we distribute that can archive user mailboxes and provide the user with an Outlook based plugin to search them. As they are archived you can remove them from MDaemon and therefore Outlook isn't syncing as much data. See http://www.zensoftware.co.uk/mailstore/ for further details.

11. Regular defragmentation of the MDaemon server's hard disk is recommended for maximum performance. Server performance can be further improved by reducing the amount of logging MDaemon is doing along with moving the logs folder and user/public/queues folders to a physically separate disk.

Deployment Considerations/Known Issues:

1. Outlook 2000 is not supported.

2. The Outlook SMS add-in is not currently supported by Outlook Connector.

3. In Outlook 2007/2010/2013, custom category names/colors may not be retained after it is restarted.

4. S/MIME encoded (digitally signed) emails are not currently supported in Outlook Connector.

5. Outlook 2007, 2010 and 2013 may use excessive amounts of memory if you have a large number of folders, each with thousands of messages in them where grouping is also being used. Note, this problem is also present in an Exchange/Outlook installation and is not specific to Outlook Connector.

6. Outlook's search folders will only reflect changes to items if Outlook has been re-started.

7. Users with large mailboxes may experience reduced performance using Outlook Connector in comparison to using an IMAP or POP3 account. This is most noticeable when opening Outlook, when large folders are accessed for the first time, when using Outlook 'Search Folders,' or when accessing the Journal folder.

8. Outlook custom forms and custom template files (.OFT) are not currently supported by Outlook Connector.

9. The 'Activities' tab for Contacts may not work or may cause Outlook to hang (on very large profiles).

10. For performance reasons, roaming users may need to relocate their Outlook Connector cache files on a network share so that the data does not roam with their profile.

11. Compatibility with third party Outlook plug-ins and PDA synchronization software cannot be guaranteed - the trial period should be used to ensure compatibility and functionality with any important plug-ins prior to purchase.

12. Outlook Connector does not make use of PST files and so compatibility with any software which requires PST files should be checked prior to purchase. In some cases, adding an empty PST file to the Outlook Connector profile may help.

13. BlackBerry's Desktop Manager synchronization tool is not compatible with the Outlook Connector client. We would recommend the use of MDaemon's BlackBerry Enterprise Server component to synchronise this date. See this article for further details.

14. The 'People Pane' in Outlook is not currently supported by Outlook Connector.

15. In Outlook 2003, when scheduling meetings, users need to select Tools -> Check Names for the free/busy information to update.

16. Journal folders are not supported inside MDaemon's WorldClient webmail interface.

17. Outlook 2007 / 2010 / 2013 users may get reminders for events in shared calendar folders that they cannot dismiss. The developers have this on their bug list but we have no current ETA on when this might be addressed.

18. Categories (including custom Master Categories) on emails in folders that are shared out to other users via Shared and Public Folders will not appear for those other users when the email is in HTML to Plain Text format. Only Rich Text Format emails will display categories on other users machines.