Can you recommend any fax modems for use with RelayFax?

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Can you recommend any fax modems for use with RelayFax?


Question:

Can you recommend any fax modems for use with RelayFax?

Answer:

Unfortunately, due to the changing nature of hardware and associated firmware updates, etc it's impossible for us to guarantee interoperability with specific modems so the RelayFax trial period should be used to confirm this.

The following points should be followed when determining a modem to use...

1. We don't recommend the use of USB fax modems as the driver which emulates the COM port on the RelayFax modem may cause problems.

2. US Robotics modems often use enhanced drivers which don't work well with third party fax software and the use of these devices is not recommended.

3. If you trial a fax modem with RelayFax and are experiencing problems with it, often removing it from Relayfax and then adding it back manually with default generic settings (with the exception of updating the COM port to reference the correct device) will help as the problem may lie with the manufacturer driver shipped with the fax modem.