Upgrade Protection

What is Upgrade Protection?

Upgrade Protection is an optional annual subscription that entitles the subscriber to free upgrades to the latest version release of BackupAssist, and includes the following benefits:

• Upgrade when it suits you: with Upgrade Protection you have the freedom to decide when to upgrade, independent of the BackupAssist release cycle. As long as you have a current subscription you can upgrade to any version release for free, at any time.
• 24x7 access to upgrades: installing the latest version of BackupAssist is just a few clicks away. Upgrade Protection is designed to provide you and your IT team with a faster ordering and payment process. There's no need to wait for purchase approval or payment confirmation: simply download and install the latest version as soon as you're ready.
• Save money:  renew your Upgrade Protection subscription before it expires to receive a 30% off the normal subscription price. This presents significant savings when compared with paying the full upgrade price without an Upgrade Protection subscription.
• Additionally:  here at Zen Software, we provide free UK based technical support via email and telephone for all BackupAssist licences purchased directly through us provided the licence still has valid upgrade cover.

How do I buy Upgrade Protection?

When purchasing a new license of BackupAssist, you will automatically receive 3 months upgrade protection from the date of your license purchase as a free bonus.  You can, however, choose to purchase additional Upgrade Protection in 12-month or 24-month increments when placing your initial order of BackupAssist.  If you need to renew your upgrade protection, you may do so through the upgrades page. Any renewal made before the expiry date of your current subscription will include a 30% discount off the normal subscription price.

If your upgrade protection expires, you can continue to use BackupAssist but will have to pay the full upgrade price for any version release upgrades.

Frequently Asked Questions

Who can purchase Upgrade Protection?
Version 5 users can purchase Upgrade Protection. Version 3 and version 4 users can only purchase Upgrade Protection by first upgrading to Version 5 of BackupAssist. Upgrades from version 3 or 4 to version 5 purchased at the full upgrade price include 12 months Upgrade Protection as a free bonus.

What products are covered by the BackupAssist Upgrade Protection plan?
The Upgrade Protection subscription covers the BackupAssist license. All associated add-on licenses (Exchange Mailbox, SQL, etc) are upgraded for free whenever you upgrade BackupAssist to a new version (eg. v5, v6, etc).

How does the Upgrade Protection coverage period work?
The first 3 months of coverage is complementary with a new BackupAssist v5 license purchase; after this period expires you will need to renew your upgrade protection within 3 months of the expiry date. To renew, visit the upgrades page. Renewing before your current upgrade protection expires and save 30% of the normal Upgrade Protection price.

What is the difference between maintenance releases and software version updates?
A maintenance release is one that fixes bugs, adds minor functionality and improves product performance. In essence maintenance releases are new builds for the current software version, i.e. a maintenance upgrade from 4.0.0 to 4.0.1.

A software version update is a new release of the software that substantially increased functionality and product features. These updates will have a new leading version number, i.e. from 4.1.0 to 5.0.0

How often will new versions of BackupAssist be released?
Software development cycles are usually between 16 and 26 months depending on the new functionality and enhancements that are being introduced. It can also be influenced by new product releases from mainstream Vendors that BackupAssist is compatible with.

What upgrades do I get if I do not choose to have an Upgrade Protection plan?
If you do not have an upgrade protection plan you will still be able to download and install maintenance release, but in the event of a new version, you will be required to purchase the upgrade at the full upgrade price.